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Frequently Asked Questions

We're here to help. We hope the information below answers any questions you may have. Feel free to contact us for further information.
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Frequently Asked Questions

  • Who is eligible?

    Cats, dogs and rabbits are all eligible for our Pet Health Club. To become a member, please note the following points:

    • Your pet needs to be registered at one of our practices.
    • Pet owners signing the scheme must be over 18 years of age.
    • Please note, as the monthly payment is made through direct debit, simple credit checks may be applied.

  • How do I join?

    To sign up, we need to register you at one of our practices. You can check our locations by using the practice finder. Then complete the registration form and we will contact you to finish the registration process.

  • How is the cost of the plan calculated?

    The cost of each plan is calculated based on what your pet will be likely to need, such as vaccination courses and flea and worm treatment. You will also be entitled to a range of other discounts. You can find out everything you are entitled to by visiting our Savings & Benefits page or reading our Savings Guide

  • How do I pay for PHC?

    The scheme is payable by direct debit instalments at the prices noted in the Savings Guide. Payments will be managed by 'Animal Healthcare' on behalf of Independent Vetcare Ltd. You will be required to complete and sign the registration form required by Animal Healthcare, including the Direct Debit mandate form. Once we have received confirmation that your banking details are correct, your plan will be activated and the contract between you and us will be formed. We will provide you with notice of the activation date.

  • What is included in the plan?

    Cats, dogs and rabbits are all eligible to join the plan. The benefits included will vary depending on the type of pet that you have. You can find out everything that is included in the plan by visiting our Savings & Benefits page and selecting your pet.

  • How soon can I start using the benefits of Pet Health Club?

    You can start using the benefits right from the moment of your first payment.

  • Can I use all the benefits in the first day?

    Your pet will need to be assessed by a vet who will recommend which benefits/treatments to use at the time of the consultation. For example a Kitten and a Puppy may have the full Vaccination Course, Microchip and Flea & Worm Treatment all in one consult. There is, however, a range of other benefits such as cost price food, discounts on pet shop sales and dentistry that you can use all year round as many times as you wish.

  • If I don't use all my entitlements can I carry them forward to the following year?

     You won't be able to carry any unused entitlements over to the next year.

  • Will I get a reminder on when to use my benefits?

    Almost all of our veterinary practices offer a text and e-mail reminder system. Please enquire with your registered practice for more information on our reminder services. 

  • How do I upgrade to the platinum plan?

    Platinum plan is only available for cats and dogs and only some practices will have the option of a platinum plan. If you are registered in a practice that has Platinium Pet Health Club, the price for the upgrade to platinum would be £30 per annum. That will work out as £2.50 extra per month and your pet will receive these added extras:

    • £25 off Dental Voucher (one each year)
    • One Annual Wellness Blood Test
    • One Annual Dry Eye Test

  • Who is the administrator of the plan?

    Your direct debit is administered by Animal Healthcare, Denplan Court, Victoria Road, Winchester, Hampshire, SO23 7RG, 0844 800 8548.

  • Who should I contact if I have a query about the plan?

    Should you have any queries regarding the Pet Health Club, you should contact the veterinary practice your pet is registered with. 

    If your query is regarding any aspect of the administration of your direct debit, you should contact:

    Animal Healthcare
    Denplan Court
    Victoria Road
    Winchester
    Hampshire
    SO23 7RG
    Telephone: 0844 800 8548 Fax: 01273 371069
    Email: info@animal-healthcare.co.uk

  • Does the Pet Health Club cover my pet for insurance?

    The Pet Health Club covers preventative treatment only, so it won’t cover your pet for insurance. When you join the Pet Health Club, you will get 4 weeks' free insurance cover from Pet Plan, it is then up to you to renew this with Pet Plan.

  • If my pet is ill or injured will this be covered by the Pet Health Club?

    The Pet Health Club is not an insurance policy therefore your pet will not be covered in the unfortunate event of an accident or illness.

  • Is my plan transferable between pets?

    Unfortunately the plan is non-transferable. However, any additional pet you have on the plan will pay £1 less per month.

  • I am moving practice, can I continue my plan at a different vet?

    Unfortunately this is not yet possible, but it is something we are working towards so it may become available in the near future!

  • How do I cancel the plan? Will I be charged a cancellation fee?

    If you cancel at any time other than on the anniversary date, you will be required to pay us the outstanding amount for any treatment received at the full list price, if payment is monthly, the direct debit fee pro rata until the anniversary date, whichever is the lower. You must give at least one month’s advance notice of your wish to terminate your Pet Health Club plan. We will then advise you of your last direct debit payment.

  • I have a complaint about the Pet Health Club. Who should I call?

    Should you have any cause for complaint regarding the Pet Health Club, you should contact the veterinary practice your pet is registered with. 

    If the complaint is regarding any aspect of the administration of your direct debit, you should contact:

    Animal Healthcare
    Denplan Court
    Victoria Road
    Winchester
    Hampshire
    SO23 7RG
    Telephone: 0844 800 8548 Fax: 01273 371069
    Email: info@animal-healthcare.co.uk